Q: What are the roles and responsibilities of an Owner's Rep?
An owner's rep is your exclusive concierge through your homebuilding journey, who handles all of the details. We are your advocate and subject matter expert in representing your interests. Our singular purpose (our raison d'etre) is to make your life easier throughout a very detailed process of building your dreamhome. An owner's rep: 1) manages the people on the job site 2) streamlines communication between you and everyone working on your home 3) protects your interests and manages all of the details 4) is your boots on the ground, especially for owners who live out of state 5) ensures you are aware of the status and that you make the important decisions.
Q: What is the difference between an owner's rep and a project manager?
An Owner's Rep represents you and your interests. A project manager is usually employed by the general contractor.
Q: Who should use an Owner's Rep?
Our client's rely on us for typically one of three reasons: 1) They live out of state and can't reasonably monitor the status of the project remotely. 2) They are busy people who can't take the time required to ensure that the project is progressing as it should. 3) The time required and the resulting stress of ensuring that all aspects of the project go smoothly are simply not something they want to do.
Q: At what stage of the project should I engage with an Owner's Rep?
We can make a significant impact on your overall experience when we start with you at the beginning. Clients often ask us to participate in the vetting and selection process of architects, builders and/or interior designers.
However, we can engage quickly and seamlessly at any stage of the process and make a real and immediate difference. Click here to see our breakdown of the stages as we see them. If you'd like to discuss your current stage and how we will support you, please call 801.317.7767 or email cabot@fullsten.com.
Q: Specifically what does Fullsten handle for me?
1. Advocacy and Representation
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Your interests first: As your Owner’s Rep, we work only for you—not the architect, builder, or any contractor.
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Acts as a buffer between you and the rest of the team (architects, builders, designers, consultants), ensuring your goals are understood and followed.
2. Time Management
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Building a luxury home is extremely time-consuming.
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The Owner’s Rep handles day-to-day project oversight, saving you hours of meetings, decisions, and follow-ups.
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Keeps the project on schedule by monitoring timelines, permits, and approvals.
3. Cost Control
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Helps manage and protect your budget.
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Reviews bids and change orders to ensure you're not overpaying.
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Identifies cost-saving opportunities without compromising on quality.
4. Expertise
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Can identify potential issues early, preventing costly delays or mistakes.
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Ensures work is up to luxury standards, not just code minimums.
5. Coordination of Teams
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Manages communication between your architect, builder, interior designer, engineers, and specialty consultants.
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Keeps everyone aligned on vision, timing, and budget.
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Helps resolve disputes or miscommunications quickly and efficiently.
6. Quality Assurance
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Conducts site inspections and quality checks throughout the build.
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Ensures that high-end finishes and systems are installed to spec and without shortcuts.
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Confirms that the final product reflects your design intent and standards.
7. Transparency and Documentation
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Maintains thorough records of costs, approvals, meeting notes, and construction updates.
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Provides clear, digestible updates, so you’re informed without being overwhelmed.
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Creates accountability across the team.
8. Stress Reduction
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The complexity of a luxury custom home can be overwhelming.
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Having an experienced advocate helps you feel more confident and in control.
Q: Isn't my general contractor responsible for making sure everything goes smoothly and meets my standards?
While your general contractor is responsible for managing construction and delivering the finished product, their job is to oversee their own subcontractors and ensure the project is built to the agreed specifications and timeline. But at the end of the day, the GC works for the project—and their goal is to complete it profitably.
As your owner's representative, Fullsten works only for you. Our job is to protect your time, your money, and your standards—not the contractor’s margin. We are your eyes, ears, and advocate throughout the process.
Think of us as your personal project watchdog, quality control, and problem solver by ensuring:
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Checks & Balances: The GC is not an unbiased party. Having an independent rep ensures someone is monitoring their work objectively, catching mistakes or value-engineering decisions you might never be told about.
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Early Risk Mitigation: We often catch issues in the planning or bidding phase that save clients six figures in change orders or delays later.
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Time & Energy Saver: Most clients don’t have time to track timelines, read through 50-page change orders, or review architectural redlines. We do all of that for you—and make it simple to make decisions with clarity.
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Luxury Projects Are Different: In high-end construction, the details matter—custom finishes, rare materials, complex systems. Those aren’t always standard GC territory. You need someone on your side who speaks the same language and pushes for excellence, not just ‘good enough.'
Q: What type of project is too large or too small?
There is no project too large as we are currently engaging with some of the largest, luxury multi-family projects in the country. If your home cost of construction will be $5M or more then we are potentially a good fit.
Q: What is the cost to hire Fullsten?
Each client scope is different. As such each engagement gets a distinct proposal and scope of work. Pricing can be presented as:
1) a percentage of the overall home value/estimate (typically 1.5-3%)
2) a total project estimate based on a specifically defined scope
3) an hourly rate
Any services that exceed the initially agreed upon scope are billed at the contracted hourly rate.
Q: What is FF&E that is part of your services?
FF&E (furniture, fixtures and equipment) is all of your furniture, decorative lighting, art, rugs, etc. If you turned your house upside down, most everything that is loose would fall into the FF&E category.
Just like a jewelry box or safe, itemizing the contents of your home is valuable for insurance purposes and/or if this is a second home as an inventory with renters. We also create a master list of warranties for your FF&E and an expiration calendar. (When you buy high quality furniture and appliances, the price often reflects the warranty of these pieces). We will even manage the ongoing warranty calendar and claims for clients.
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If you
Q: What differentiates Fullsten from other Owner Reps?
Cabot’s distinctive background at the intersection of luxury construction, design, and lifestyle, where precision, discretion, and aesthetic integrity are non-negotiable. This experience brings a level of detail-oriented oversight and client advocacy that goes beyond traditional owner’s rep services. Cabot ensures that every decision aligns with the client’s vision while fostering seamless collaboration between architects, builders, and designers.
Furthermore, arguably, no one understands the Park City and Wasatch back market better than Cabot.